Support · 3 designs
Support intake with the four fields any helpdesk needs: name, email, priority (low/normal/high/urgent), subject, description. Three styles cover SaaS helpdesks, devtool products, and high-contrast internal tools. Webhook into Linear, Notion, Slack, or your own queue with SaveForm webhooks.
HTML · 1 file
<!-- SaveForm.io: support-ticket (soft) -->
<style>
[data-sf-tpl="support-ticket"] {
all: revert;
box-sizing: border-box;
display: block;
width: 100%;
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
font-size: 16px;
line-height: 1.5;
color: #18181b;
-webkit-font-smoothing: antialiased;
}
[data-sf-tpl="support-ticket"] *,
[data-sf-tpl="support-ticket"] *::before,
[data-sf-tpl="support-ticket"] *::after {
box-sizing: border-box;
}
[data-sf-tpl="support-ticket"] input,
[data-sf-tpl="support-ticket"] textarea,
[data-sf-tpl="support-ticket"] select,
[data-sf-tpl="support-ticket"] button {
font: inherit;
color: inherit;
margin: 0;
}
[data-sf-tpl="support-ticket"] button {
cursor: pointer;
-webkit-appearance: none;
appearance: none;
}
[data-sf-tpl="support-ticket"] label {
display: block;
}
[data-sf-tpl="support-ticket"].sf-support-ticket--soft {
max-width: 540px;
background: #ffffff;
border-radius: 20px;
padding: 32px;
box-shadow: 0 20px 50px -20px rgba(15, 23, 42, 0.18), 0 0 0 1px rgba(15, 23, 42, 0.05);
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__title {
font-size: 24px;
font-weight: 700;
margin: 0 0 6px 0;
color: #0f172a;
letter-spacing: -0.02em;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__lede {
font-size: 14px;
color: #64748b;
margin: 0 0 22px 0;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 12px;
margin-bottom: 14px;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__field {
margin-bottom: 14px;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__label {
font-size: 13px;
font-weight: 500;
color: #475569;
margin-bottom: 6px;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__input,
[data-sf-tpl="support-ticket"] .sf-support-ticket__textarea,
[data-sf-tpl="support-ticket"] .sf-support-ticket__select {
width: 100%;
padding: 12px 14px;
border: 1px solid #e2e8f0;
border-radius: 10px;
background: #f8fafc;
font-size: 14px;
outline: none;
transition: border-color 120ms ease, background 120ms ease, box-shadow 120ms ease;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__textarea {
resize: vertical;
min-height: 110px;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__select {
cursor: pointer;
appearance: none;
background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'><path fill='%2364748b' d='M5 6 0 0h10z'/></svg>");
background-repeat: no-repeat;
background-position: right 14px center;
padding-right: 36px;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__input:focus,
[data-sf-tpl="support-ticket"] .sf-support-ticket__textarea:focus,
[data-sf-tpl="support-ticket"] .sf-support-ticket__select:focus {
border-color: #818cf8;
background: #ffffff;
box-shadow: 0 0 0 4px rgba(129, 140, 248, 0.18);
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__button {
width: 100%;
padding: 12px 18px;
background: linear-gradient(135deg, #6366f1, #8b5cf6);
color: #ffffff;
font-weight: 600;
font-size: 14px;
border-radius: 10px;
border: 0;
transition: filter 120ms ease, transform 120ms ease;
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__button:hover {
filter: brightness(1.08);
transform: translateY(-1px);
}
[data-sf-tpl="support-ticket"] .sf-support-ticket__honey {
position: absolute;
left: -9999px;
}
</style>
<form
class="sf-support-ticket--soft"
data-sf-tpl="support-ticket"
action="https://saveform.io/api/submit/YOUR_FORM_ID"
method="POST"
>
<h2 class="sf-support-ticket__title">How can we help?</h2>
<p class="sf-support-ticket__lede">Median first response: 4 hours. Urgent? Mark it and we'll pick it up faster.</p>
<input type="text" name="_honey" class="sf-support-ticket__honey" tabindex="-1" autocomplete="off" />
<div class="sf-support-ticket__grid">
<div>
<label class="sf-support-ticket__label" for="sf-support-ticket-name-s">Name</label>
<input id="sf-support-ticket-name-s" class="sf-support-ticket__input" type="text" name="name" required />
</div>
<div>
<label class="sf-support-ticket__label" for="sf-support-ticket-email-s">Email</label>
<input id="sf-support-ticket-email-s" class="sf-support-ticket__input" type="email" name="email" required />
</div>
</div>
<div class="sf-support-ticket__grid">
<div>
<label class="sf-support-ticket__label" for="sf-support-ticket-pri-s">Priority</label>
<select id="sf-support-ticket-pri-s" class="sf-support-ticket__select" name="priority" required>
<option value="low">Low</option>
<option value="normal" selected>Normal</option>
<option value="high">High</option>
<option value="urgent">Urgent</option>
</select>
</div>
<div>
<label class="sf-support-ticket__label" for="sf-support-ticket-sub-s">Subject</label>
<input id="sf-support-ticket-sub-s" class="sf-support-ticket__input" type="text" name="subject" required />
</div>
</div>
<div class="sf-support-ticket__field">
<label class="sf-support-ticket__label" for="sf-support-ticket-desc-s">What happened?</label>
<textarea id="sf-support-ticket-desc-s" class="sf-support-ticket__textarea" name="description" placeholder="Steps to reproduce, error messages, what you expected to happen." required></textarea>
</div>
<button class="sf-support-ticket__button" type="submit">Submit ticket</button>
</form>
Replace YOUR_FORM_ID with the id of a form in your SaveForm dashboard. Every class is namespaced under [data-sf-tpl="support-ticket"] so the template cannot collide with (or be overridden by) your site styles.